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Testimonials

As you can see our testimonials page is up and running.  We ask our previous customers to add a comment, which is why there appears to be a lot of comments with the same date on them.  They are coming in thick and fast - thank you so very much for all of your lovely, positive comments which are very much appreciated.

We value these comments and suggestions that our customers make and would really appreciate any feedback you are able to give us.

Please click here to leave a comment to help us with any improvements you think we could make, or for any feedback you would like to give us.


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David Donnelly (29/09/2018)

First dealer I go to when looking for 'O' gauge items. Last item was Slaters firebox detail kit. Had to speak to customer services for advice/help. Received prompt email with excellent advice and procedure.

Derek fenn (28/09/2018)

Books arrived in good condition and quick postage, will buy again from Norman Wisenden.

callum dale (28/09/2018)

Hi.  I recently purchased a set of buffers in order to make a class 13 shunter as part of a project, and I was happy to find that the all the parts that I was looking for where in store and they were sent to me in a very fast and efficiant manner.

I was very pleased with my purchase.  Thank you

Paul Webber (28/09/2018)

Very pleased to find this book listed at a reasonable price. Excellent service and would hope to buy from Norman Wisenden again.

Dudley Butler (28/09/2018)

Nice Model bought, the service was excellent, well packed and posted really quickly. Would recommend.

David Buckley (28/09/2018)

Very useful customer service and effective postage

John Tebbutt (29/09/2018)

The web site let me order things that were not in stock and I had to call to find out they were not being supplied, which was a bit disappointing.  

Otherwise good nice friendly service. I would certainly buy from NW again.

 

(Please note: We do not know how the site let items that are not in stock be ordered, but errors do very occassionally happen.  We do try to remove out of stock items from the site as soon as we can to prevent confusion.  If we do spot an error with an order we will do our best to contact the customer as soon as we can rather than waiting for them to contact us).

Brent Smith (28/09/2018)

Great service, well packaged, speedy postage, highly recommended for that special book!

Roland (26/07/2018)

I was pleasantly surprised on the vast range of items to choose from. The customer service is excellent and I was very impressed with the prompt attention given to my order.

Paul Fendley (12/05/2018)

After looking for a while online I noticed that Norman Wisenden was one of the only people that had stock of the Graham Farish EWS hoppers that I was looking for. Having not previously heard of the company I wasn't sure how the transaction would be but I was pleasantly surprised with the professionalism of the service. I got updated emails regarding my order and received the hoppers quickly in the post well packaged. I will defiantly be checking out their site along with my other usuals in the future to see what they have available. Thank you. Paul

Jayne (26/03/2018)

First class service and packaging. Highly recommend Norman Wisenden.

Lindsey Dye (12/03/2018)

I have placed two orders recently and was very satisfied with the speed of response, despatch and delivery in both cases.

Thank you very much.

Chris Hudson (25/02/2018)

Orders for books are dealt with promptly & efficiently. I would recommend this service & not hesitate to use the vendor again.

David Hooley (19/02/2018)

Quick despatch, well packed, smooth transaction

Colin Taylor-Jones (17/02/2018)

The item I ordered did not arrive on the due date after another two days I contacted them and I received a replacement the following day. This is the best customer service I have had. Would recommend them to all my friends and family and will definitely use them again.

N Rawlings (17/02/2018)

Had been searching high and low, in vain, for copies of Diary of a Trainspotter. Eventually found what must have been the only new copies available at Norman Wisenden, and sensibly priced due to a small amount of damage openly discolsed on one. Phoned the shop and they happily agreed to reserve the books for me whilst I sorted out payment. Books promptly received following placement of order, thanks.

Robert Wall (17/02/2018)

Absolutely brilliant just what i was after highly recommended.

Stuart Allen (16/02/2018)

Ordered some K&M Trees to collect. Great service and price. Highly recommended!

David Bolton (16/02/2018)

Very satisfying to find what I wanted, and to have the loco mailed so promptly. Sadly, we don't always find such good service these days.

David Haw (16/02/2018)

A friendly and efficient business. A pleasure to shop with them.

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